Birmingham
Permanent, Full-Time, Onsite
Mon – Fri 08:30am – 5pm
Up to £34,000 (depending on experience)
My client is looking for an Ocean Export Customer Service Executive to join the team on a full-time permanent basis.
Great opportunity for someone that already has worked in the Ocean Freight Industry, either within Export or Import to progress and develop. Having experience using Cargowise is a bonus.
Responsibilities
Building strong relationships with customers to deliver outstanding service.
Coordinating timely freight movement with complete and accurate documentation.
Arranging haulage with shipping lines and ensuring dispatch readiness.
Managing invoicing and document checks with precision.
Resolving queries quickly and professionally.
Communicating clearly with overseas agents, suppliers, and customers.
Navigating ERP and SAP systems to support client operations.
Taking ownership of your development and staying ahead in your field.
Experience
Solid experience of working in the ocean freight, export or import industry.
Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
A sharp eye for detail and understanding of its commercial impact.
Ability to work under pressure and meet tight deadlines.
Strong numerical and commercial acumen.
Excellent communication skills, both written and verbal.
A proactive, team-oriented mindset with great time management.
Enthusiasm, flexibility, and self-motivation.
Benefits
Discretionary bi-annual bonus
Health & wellness perks – including gym discounts, retail offers and more.
Health cash plan
EV car scheme
Free parking
Respectful, inclusive culture
Training & development
Salary description
£34000.00 - £34000.00 per year