Scheduling Team Lead

MMP Consultancy is looking to recruit an Experienced Scheduler Team Lead to work with a National Contractor in East London on a Permanent basis.

Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

Key Responsibilities:

Manage all resource planning activities to ensure maximum efficiency
Enable K.P.I's to be met weekly by ensuring all jobs and appointments are met
Check K.P.I performance weekly and analyse service failures to implement solutions
Audit performance weekly and any errors bought to your team's attention.
All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above
Providing customer service to residents and customers
Dealing with queries from residents, changing appointments
Arranging appointments for residents
Assist when required to undertake customer satisfaction surveys
Attend meetings as requested and deliver service updates to your team at your internal meetings
Participate in ensuring a positive team spirit within contract
Making sure ID badges are worn and office attire is correct at all times
Follow the company's policies and procedures at all times
Cooperate with colleagues from other Departments in a timely manner if and when necessary
Assisting with people management issues
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
Skills Required:

Have strong administration skills and must be IT proficient.
Have excellent communication skills, both oral and written.
Be a self-motivated, resilient, assertive and confident person
Have proven experience in providing excellent customer service.
Have previous experience working with scheduling repairs
Be organised and able to multi task
Call centre environment
Maintenance/ repairs background
Excellent Telephone Manner
Customer Service focused
Excellent Communication skills
Ability to identify problems
Ability to identify customers' needs
Willing to go the extra mile to deal with a difficult situation