Experience in control, operational centre environments (Highly Desirable)
Role Summary
Work within Assist Control function to provide 24/7/365 operational response for colleagues, customers, stakeholders, and the emergency services.
Have detailed knowledge of customer sites and operational requirements to support optimal service delivery. Utilise multiple systems and applications to deploy resources. Analyse data to identify risks and threats, escalate appropriately, and share intelligence. Collaborate and influence in all directions, both internally and with customers.
Ensure the safety and security of people, property, and assets at our customer sites. Effective communication skills and great presentation are crucial when interacting with customers and the public. Being visible, professional, and responsive supports the success of the security function. Identify risks, threats, and hazards and take appropriate action in line with Assignment Instructions and relevant policy to protect the customer’s organisation and reputation. Engage with continuous training and technology as the security environment evolves.
Responsibilities
Respond to calls, emails, and alerts in a professional manner, prioritising critical service issues
Provide centralised and efficient execution of security processes to support operational delivery
Resolve customer and colleague requests in “One Touch”, avoiding unnecessary escalation
Follow Assignment Instructions, Risk Assessments, and relevant customer policies
Promote confidence through effective decision making and professional standards
Plan and schedule security resources with authorised and trained personnel
Ensure holidays are planned in an effective manner, not compromising site requirements
Ensure Security Colleagues have the appropriate SIA Licencing & Accreditation
Deploy service partner resources and seek authorisation as appropriate
Complete routine admin processes to improve operational efficiency
Provide monitoring and analytics to identify risk and enable effective decision making
Provide reporting (Daily/Weekly/Monthly) internally and to our customers as requested
Provide Management Information that enables effective use of resources
Share intelligence and alerts with the right audience to mitigate risk
Act as the Subject Matter Expert (SME) for security systems, applications, and software
Maintain the integrity of security systems and applications, ensuring a consistent approach
Complete site compliance validation and welfare visits
Support recruitment, induction, and new site mobilisation projects
Validate and update Assignment Instructions/Risk Assessments
Acknowledge and record customer complaints, escalate to the correct audience, and follow up
Deter crime and anti-social behaviour through awareness of behaviour and intelligence
Report incidents in an accurate and timely manner, following the correct escalation model
Collaborate with the Emergency Services, including detection and protection of evidence
Support the customer’s brand and culture and follow any reasonable requests
Person Specification
SIA Security Guard, Door Supervisor or CCTV licence
Experience in control, operational centre environments (Highly Desirable)
IT and systems orientated, highly analytical
Self-motivated and action focused
Emotional maturity; calm and rational in the face of challenges and critical incidents
Conscientious with strong attention to detail
Adapts to changing priorities; flexible and collaborative
Punctual, reliable, and committed, demonstrating respect for colleagues
Highest standards of integrity; maintains confidentiality when handling sensitive information
Effective communication skills, both verbal and written
Responds well to positive change and innovation
Salary description
£15.00 - £15.00 per hour