CONTRACT BA

About StoreFeeder Ltd
StoreFeeder Ltd is a tech-led software development company and is comprised of four main products: StoreFeeder, ChannelShipper and two Royal Mail services, Click & Drop and Send an item.
StoreFeeder brings together the core service of warehouse, channel, and despatch management to simply multi-channel retailing. Our innovative features let you automate and manage all essential aspects of an eCommerce business.
As a subsidiary of Royal Mail, we are responsible for development on their Click & Drop and Send an item services. Click & Drop allows our consumers to pull orders from an online store and process shipping via Royal Mail services. Send an item focuses on online purchasing of postage for consumers.
ChannelShipper is our latest development and focuses on automating your order management and shipping services.
About the role
The role of a Business Analyst within StoreFeeder is to work with all key stakeholders within the business to support development. Communication is key for this role as you will need to actively engage with all areas of the business to understand their needs, blockers and requirements to work collaboratively to deliver planned sprints and agreed roadmaps.
Responsibilities
Gathering / refinement - Work proactively with the business and stakeholders to capture and turn high-level asks and external documents into detailed refined requirements, identifying any impacts and / or gaps. This includes:
· Communicating with Stakeholders to ensure the refined requirements meet the desired feature outcome and ensure any identified impacts and / or gaps are considered
· Communicating with Tech Teams to mould the agreed requirements into an agreed solution and work breakdown. This could be across multiple teams to ensure a well-groomed work item
· Create variable specifications with the right level of detail, acceptance criteria and supporting documentation to deliver quality stories into the backlog. This will allow all stories to be picked up, developed, and tested from the details provided in the work item
Solution Delivery – Work closely between the stakeholders and tech teams, and at times with end customers to ensure that requirements are agreed and followed, which includes:
· Managing delivery and timescales alongside SDM’s, ensuring any risks to agreed deadlines are raised
· Monitoring output of work items during sprints to ensure that deliverables match the intended solution
· Leading and supporting the facilitation of demonstrations, business workshops and meetings to ensure a high user centric output
Release Planning – Manage product lifecycle deliverables by:
· Clearly understanding what products and components are being released, when, and ensure all are aware of deadlines
· Supporting the timely delivery of our software and technology governance processes by managing and prioritising the work item backlog. This includes challenging tech teams on progress and ensuring blockers are communicated and removed
· Liaise with other areas of the business and stakeholders to ensure all processes and planning for the releases has been completed
· Support the management of formal business demand pipeline capture and prioritisation
General:
· Apply agreed methods to carry out investigations, analysis, review and documentation of all or part of a business in terms of business functions & processes, the information used & the data on which the information is based
· Produce and maintain documentation and help pages to ensure stakeholders are aware of releases and features available
· Champion the voice of the customer in meetings, ensuring that our user’s needs are reflected and included in the requirements / solutions we build
· Actively participate in stand-ups with tech teams to ensure you have a good understanding of what is being discussed, contributing when needed. Be able to represent the team and take questions to business stakeholders
· Work with our stakeholders to understand their business and needs. Gaining this context is key to delivering the right solutions
· Work with the wider business teams to gain a solid understanding of what we build, enabling you to deal with questions from stakeholders
· Identify techniques and workflows to continuously improve processes. Working alongside SDM’s and the wider business to implement changes and improve our way of working
Technical Knowledge
· Platform - Gain an understanding of how our internal products/components/services interact, and how that impacts tasks and deliverables
· Data Querying – Understanding and interrogating our data (both databases and other logging outputs) will mean you are:
• Able to quantify potential impacts of changes and understand user behaviour
• Able to validate delivered solutions
• Provide answers to queries from stakeholders
· API Testing – We build web applications, which utilise APIs. Being able to work with them will mean you are:
• Able to investigate changes relating to our APIs and understand the inputs and outputs to scope out requirements
• Able to validate delivered solutions
Candidate requirements
• High level of attention to detail
• Skilled communicator with the ability to manage communication delivery to all areas of the business
• Ability to clearly state your case and reach agreements with all stakeholders
• Proactive approach to problem solving and developing
• Ability to manage conflicting priorities and excellent organisational skills
• Professional telephone manner and confident participating in meetings
• Strong relationship building and influencing skills
• Make development knowledge sources readily available to self and other developers through various resources
• Demonstrates superior time management skills and meets development deadlines
• Ability to work and thrive in a fast-paced environment