Invesitgation Officer

Your new company
An independent regulator based in Manchester city centre is recruiting for experienced Investigation Officers to join their busy team.
Your new role
You will be making enquires into complaints, obtaining relevant information and evidence to make decisions. Conducting one-to-one discussions with experts and managing caseloads throughout the progression of the investigation.

Manage and progress cases and enquiries in accordance with agreed guidelines, policies, and procedures
Collect, evaluate, and analyse information and evidence, recommending appropriate courses of action.
Draft clear, concise summaries and recommendations for decision-makers
Liaise effectively with colleagues and external parties to build strong working relationships
Accurately record and maintain case information using the in‑house CRM system
Participate in regular case review meetings with senior managers
Support the supervision, coaching, and development of colleagues where required
Work collaboratively with colleagues to ensure effective cover arrangements during periods of absence
Consistently meet performance targets relating to timeliness and quality of work
What you'll need to succeed

Ability to work within established policies and procedures
Strong confidentiality and data handling skills
High levels of accuracy and attention to detail
Ability to manage multiple tasks and competing priorities
Excellent analytical and critical thinking skills
Ability to evaluate complex information and reach sound conclusions
Experience managing complex casework and varied caseloads
Ability to produce clear recommendations under time pressure
Clear, concise and accurate written communication
Professional and confident communicator with internal and external contacts
Ability to work effectively independently and as part of a team
Willingness to engage openly in collaborative discussions
Confidence supporting less experienced colleagues
Understanding of the legislative and regulatory environmentWhat you'll get in return
35 hour working week, Monday to Friday. 9am till 5pm
Hybrid working
Offices in the heart of Manchester city centre
£17.29 per hour plus holiday pay
ASAP start

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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