Location: Oxford
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Salary: £(phone number removed) DOE
THIS IS AN OFFICE BASED ROLE.
We want someone exceptional who can focus on:
Customer Service:
• Deliver outstanding service experience to all stakeholders
• Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
• Proactively seek feedback and resolve customers queries at first touch
• Build relationships with customers through regular communication to ensure capture of any upselling opportunities
• Manage centre standards to the highest level
• Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
• Oversee customer move ins smoothly and in line with customer requirements
• Ad hoc duties as and when required by the General Manager
• Identify and upselling the services
Health & Safety
• To have a comprehensive understanding and ensure compliance with the health and safety policy and processes
• Complete all iAuditor checks and resolve any issues within acceptable timeframes
• Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR
• Review and update as necessary the emergency evacuation procedures
• Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users
• Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner
• Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner
• Strict monitoring of contractors to ensure their working practices are in line with our policies and processes
• General administration and coordinating of contractors for planned works
Compliance:
• Ensure the centre operates in line with company policies, procedures and processes
• Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
• Escalate identified issues and risks to the General Manager
• Working with the General Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
• Validating customer identification to ensure adherence to AMLR policy
• Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
• Complete all mandatory training modules annually
Knowledge/Experience:
• Previous customer service experience is essential
• Minimum Grade C in English and Maths (or equivalent)
• Confident user of Microsoft office 365 (Word, Excel and Outlook)
• Fire Marshal (Training provided)
• First Aid at Work Certificate (Training Provided)
Key skills/behaviours required for this role:
• Planning and organising
• Building relationships
• Excellent communicator
• Resilient and embraces change
• Team player
If you have the skills and experience listed above please send your CV to or call (phone number removed).
INDHUN
Salary description
£26000.00 - £27500.00 per year