Shift Times: Monday - Friday 9:00-17:30
Pay Rate: £12.71 per hour
Location: Milton Keynes, MK10 9RG (Hybrid working)
This is a temporary 6 month contract to cover maternity leave
We are looking for a highly organised and customer-focused individual to join our team in a busy support role. This position is ideal for someone who enjoys speaking with customers, handling enquiries, and keeping processes running smoothly through strong administrative and Excel skills.
Key Responsibilities
Act as a first point of contact for customer enquiries via phone and email, providing a professional and helpful service at all times
Support customers with order queries, updates, and general requests, ensuring a positive experience from start to finish
Process customer orders accurately and efficiently, ensuring all details are correctly recorded in internal systems
Maintain and update customer records, including account details, billing information, and order history
Use Excel to track orders, monitor progress, and maintain accurate records and reports
Assist with preparing quotes and basic pricing information using internal tools
Follow up on customer requests, purchase orders, and approvals to ensure timely completion
Liaise with internal teams to resolve customer issues and ensure smooth order delivery
Handle administrative tasks such as data entry, document preparation, and filing
Monitor inboxes and respond promptly to customer and internal queries
Support the wider team with reporting, tracking, and general coordination tasks
Help ensure all processes are followed correctly and continuously look for ways to improve efficiencyWhat We're Looking For
Previous experience in a customer service, admin, or office-based role
Confident and professional phone manner
Strong organisational skills and attention to detail
Good working knowledge of Microsoft Excel and other Office applications
Ability to manage multiple tasks and prioritise effectively
Clear communication skills and a team-oriented approach
A proactive attitude and willingness to learnWhy Join Us?
You'll be part of a supportive team where your role is key to delivering excellent customer service. This is a great opportunity to develop your administrative and coordination skills in a fast-paced, customer-focused environment
Salary description
£12.71 - £12.71 per hour