Warrington, UK (Hybrid – 4 days onsite, 1 day remote)
Total Package: £64,000 – £65,000
Monday–Friday | No nights or weekends | 1-in-4 on‑call
About the Role
We’re looking for an experienced Senior Network Engineer with a strong security focus to join a technically driven, customer‑facing managed services team.
This is a true L3 role, where you’ll act as a senior escalation point for complex network and security incidents, work directly with customers, and help shape how enterprise networks are designed, secured, and operated. You’ll be hands‑on with modern Cisco technologies across LAN, WAN, SD‑WAN, wireless, and security, and play a visible role in improving service quality, stability, and automation.
If you enjoy solving difficult problems, mentoring others, and working in an environment where technical excellence is genuinely valued, this is a role where you can make a real impact.
Who We Are
We’re a specialist network infrastructure and managed services provider, trusted by organisations across sectors such as logistics, manufacturing, retail, hospitality, public sector, and chemical industries.
As a Cisco partner, we focus on intent‑based networking and helping customers move away from reactive, break‑fix operations towards secure, resilient, and intelligent network environments. Our work spans everything from structured cabling and passive optical LAN through to enterprise switching, SD‑WAN, wireless, and network security.
Our managed services practice is where we truly differentiate. We support customers running mission‑critical networks, act as master systems integrators on large automation projects, and help organisations address skills gaps while improving visibility, reliability, and security.
You won’t be joining a large corporate machine — you’ll be part of a collaborative, highly technical team where your voice is heard, your growth is supported, and your expertise matters.
What You’ll Be Doing
L3 Network & Managed Services Support
* Act as L3 escalation for complex issues across LAN, WAN, SD‑WAN, and hybrid cloud environments
* Support multiple customer networks in a fast‑paced MSP environment
* Work across multi‑vendor infrastructures, primarily Cisco, with exposure to Fortinet and Juniper
* Support onboarding, migrations, and network transformation projects
Security Operations (Client‑Facing)
* Troubleshoot and manage firewalls, VPNs, WAFs, IDS/IPS
* Investigate and respond to real‑time security alerts and incidents
* Ensure customer environments align with security policies, standards, and compliance frameworks
Incident, Problem & Change Management
* Serve as the final escalation point for P1 / P2 incidents
* Lead incident bridges with customers and internal teams
* Perform root cause analysis (RCA) and produce clear, client‑facing reports
* Implement changes in line with ITIL‑based change management
Service Delivery & Continuous Improvement
* Ensure incidents and requests meet SLA / OLA commitments
* Provide technical input into service reviews and reporting
* Identify opportunities for automation, optimisation, and service improvement
Proactive Monitoring & Optimisation
* Analyse monitoring alerts to prevent customer impact
* Fine‑tune monitoring thresholds per environment
* Optimise performance, availability, capacity, and security posture
Automation, Documentation & Mentoring
* Develop scripts and automation for repetitive operational tasks
* Contribute to configuration standardisation across clients
* Maintain high‑quality documentation and runbooks
* Mentor L1/L2 engineers and support their technical development
What We’re Looking For
Core Technical Skills
CCNP Enterprise / Security (or equivalent hands‑on experience)
Strong enterprise Cisco firewall experience (FTD/FMC)
Hands‑on knowledge of Cisco ISE, DNAC, SDA, and SD‑WAN
Advanced networking fundamentals: TCP/IP, routing & switching (BGP, OSPF, MPLS, VLANs, STP)
Experience with SD‑WAN solutions (Viptela, Meraki, Fortinet)
Exposure to cloud networking (AWS, Azure, GCP)
Experience with monitoring tools such as Zabbix
Security & Compliance
* Strong grasp of network security principles
* Experience handling live security incidents
* Familiarity with SIEM platforms (Splunk, QRadar, Sentinel – desirable)
* Understanding of ISO 27001, NIST, GDPR
Soft Skills
Confident, professional client‑facing communication
Calm and effective during high‑severity incidents
Strong attention to detail and documentation discipline
Ability to manage priorities across multiple customers
Natural mentor and technical leader
Experience & Qualifications
3+ years’ experience in networking/security, ideally within an MSP or service provider
Degree in IT, Computer Science, or equivalent experience
ITIL Foundation (or willingness to obtain)
Package & Benefits
£60,000 basic salary + £4,000–£5,000 on‑call allowance
Total package: £64,000–£65,000
1‑in‑4 on‑call rota (no nights, weekends, or shift work)
Hybrid working model
Paid certifications and ongoing technical development
25 days holiday + bank holidays
Employer pension contribution (3%)
Company sick pay & EAP scheme
“A Day to Make a Difference” volunteering initiative
Refer‑a‑Friend bonus up to £2,500
Why Join Us?
You’ll work on complex, real‑world networks, gain exposure across a wide technology stack, and be part of a team that genuinely values engineering quality over ticket‑churning. If you’re looking for a senior role where you can influence outcomes, grow your skills, and be trusted as an expert, this is the opportunity for you
Salary description
£62000.00 - £65000.00 per year