Audio Visual AV Team Lead

Job Title: AV Team Leader
Location: London
Role Overview:
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Team Lead to be a key part of our London team, representing proAV.
One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.
This is an exciting opportunity for an exceptional, experienced AV Team Lead to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
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Primary point of contact onsite for our client.
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Staff leadership and mentorship to the onsite team/s and rota.
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Provide comprehensive reporting to the service delivery and account manager.
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Providing a senior level of technical support at the point of escalation.
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Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison.
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To work with proAV technical teams to provide accurate technical advice when required.
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To carry out detailed regular room checks.
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Meeting room support for VIP’s.
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Coordination of software/firmware upgrades.
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Provide technical support to AV/VC users.
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Supporting video conference calls including liaising with remote offices in respect to the setup and running of video conference calls (technologies include Prime Video / Intercall / Blue Jeans and WebEx).
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To assist/manage with all ads/moves/changes (small works) onsite.
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To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
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To ensure users are trained in the operation of AV/VC technologies deployed to site.
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To identify and evaluate gaps in how the client uses the technology and make appropriate recommendations to the client for any future changes that would provide further benefits.
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To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
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To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s.
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To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns that may require further attendance/consideration.
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Manage consumables and stock holding of onsite spares.
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Manage meet & greet service as required to assist all meetings that require AV/VC technician support.
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Manage rotas and junior technician.
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To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency.
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To be a point of escalation through to the proAV account manager.
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To advise and report on the service delivery to the proAV account manager and/or client’s management team.
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To ensure services are delivered in line with client policies (CSR/environmental/security) and strategies.
Desirable skills:
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Excellent communications skills.
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Knowledge of current AV and VC equipment and systems.
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Practical knowledge of project deployment.
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Manufacturers training.
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Relevant technical accreditations.
Equality, Diversity & Inclusion:
proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply