Are you a technically strong Network & Security Engineer with a passion for Palo Alto technologies? Do you thrive in fast-paced environments where teamwork, precision, and continuous improvement matter?
DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.
We’re working with a growing, people-first managed services organisation that is investing heavily in its security capability. As part of this growth, they’re looking for a Palo Alto specialist to join their high-performing engineering team. This role would suit someone from a managed services, enterprise support, or defence background who is used to working in structured, high-responsibility environments - particularly those with a background in the military who have transitioned into technical roles and hold the required certifications.
You’ll join an established Managed Services & Security team supporting complex customer environments, with a strong focus on Palo Alto Networks technologies. Initially, your role will focus on BAU support (L2/L3) while you build deeper familiarity with customer environments. As you progress, you’ll have the opportunity to move into projects, deployments, and even pre-sales or service improvement initiatives. This is not a “ticket factory” role - it’s a position where you’ll develop into a trusted technical specialist.
What You’ll Be Doing
Providing 2nd and 3rd line support across network and security environments
Managing and supporting Palo Alto firewalls, Prisma/SASE solutions, and security platforms
Monitoring customer environments and proactively identifying issues
Handling incidents, changes, and service requests within SLA
Performing upgrades, patching, and configuration changes
Supporting onboarding of new customers and maintaining documentation
Collaborating with internal teams and vendors on complex issues
Mentoring junior engineers and contributing to team knowledge
Gradually getting involved in projects, deployments, and broader technical initiatives
Essential
Strong hands-on experience with Palo Alto Networks technologies
Current Palo Alto certification (NGFW or SSE) – this is a must-have
Solid networking fundamentals (routing, switching, firewalls)
Experience in a managed services or enterprise environment
Strong troubleshooting and analytical skills
Comfortable communicating with customers and stakeholders
Desirable
Experience with Prisma Access / SASE
Exposure to SD-WAN or cloud security architectures
Experience with monitoring tools (e.g. SNMP-based platforms)
ITIL environment experience
SC Clearance
This is a fast-paced, collaborative, “people first” culture, where people genuinely support each other
A mix of backgrounds, including engineers from defence and service-led environments. Opportunity to work across both support and project work. Flexible working options. Clear progression pathways, funded certifications and structured training plans.
Please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd
Salary description
£50000.00 - £55000.00 per year