Arrears Coordinator

Job Description

Countrywide, part of Connells Group are seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team who support the accounting functions within Countrywide’s estate agency network.

We are on the lookout for a committed Arrears Coordinator to join our arrears team who shares the same passion for customer service as we do! We are looking for candidates to provide credit control and debt recovery services on residential tenancies. You will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our Landlord clients fully informed at all stages.

To succeed as an Arrears Coordinator you will need to:

Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.

Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers.

Build strong relationships through rapport with customers and colleagues alike.

Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.

Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.

What you get in return for a career as an Arrears Coordinator:

Pension scheme.

23 days annual leave, increasing with service.

Training and career progression opportunities throughout the business.

Industry recognised qualifications.

Discount schemes covering retail, entertainment, travel and health.

Free on-site parking.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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