Customer Complaints Administrator

Job Description

We are expanding our team and have one last vacancy; would you like to join us?

Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions?

Countrywide, is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.

Starting Salary: £25,000

Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!

Responsibilities of a Customer Complaints Administrator:

Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.

Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.

Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.

Formulating a thorough written response to concerns/complaints whereby you explain your findings.

Skills and Experience to be a Customer Complaints Administrator:

Excellent communication skills – both written and verbally.

Good at building and maintaining relationships with customers and stakeholders across the business.

Effective time management and managing expectations.

Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.

Self-motivated – able to work independently whilst maintaining a role as part of our team.

Opportunities of being a Customer Complaints Administrator:

Full training provided in all areas of residential lettings.

Excellent career progression, with opportunities across the business.

Qualifications in residential lettings.

Benefits of working Connells Group UK:

Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing

Day off on your Birthday!

Pension Scheme.

Great work life balance.

Perks at Work – Discounts on products and services inc electrical & travel.

Discounts on estate agency, mortgage, conveyancing and surveying services.

Access to TELUS 24hr, 7 days per week Employee Assistance Programme.

Cycle to work scheme.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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