We’re looking for an experienced Project Manager to join our office-based Cruise division, supporting our Cruise ship maintenance team.
What you will be doing as the Project Manager:
This role is responsible for ensuring that the CBN product presents and continually performs well on all client vessels.
Duties of the Project Manager:
* Line management of engineering team, ensuring they have the skills, capability, equipment and qualifications to perform their duties.
* Manage all travel and accommodation requirements for the engineering team, ensuring sufficient time allocated for breaks and time in lieu (accurately recorded).
* Ensure the service and maintenance programme is scheduled is planned effectively in agreement with the client.
* Develop and implement a maintenance reporting structure ensuring full visibility and transparency on issues to be resolved.
* Create and maintain mechanisms for effective follow-ups to ensure timely delivery and accountability.
* Visit completed installations to handover to maintenance team, introducing the team and ensuring client contacts are satisfied with final installation before handover.
* Manage CBN email inbox and be responsible for communication with assigned vessels.
* Record any issues on the issues log, using the RAG process and take ownership of issues through to resolution.
* Build and communicate project plans with key milestones for each onboarding, ensuring stakeholder alignment.
* Provide weekly progress updates internally and externally, flagging risks and proposing solutions.
* Prepare monthly customer reports, including engineer visit summaries, usage analysis, and cost breakdowns.
* Update and maintain the budget tracker following each service visit.
* Analyse KPI data and feedback to identify opportunities for service improvement (ie. maintenance cost per passenger, customer NPS.)
What’s in it for you as a Project Manager:
* Monthly profit share bonus scheme
* Free onsite parking
* Perks at Work scheme
* Tuck shop snacks and free lunch every Friday
* Cycle to Work scheme
* Subsidised workplace massage
* Eye care reimbursement
* Employee assistance programme (EAP)
* Company social and corporate events
You must have previous experience working within a busy team.
* Maintenance Project Manager
* Salary: £50-55k
* Contract type: Permanent
* Hours: 40 hours per week
* Location: Office based. Must be available for occasional out of hours working. Occasional travel to partners, our warehouses and customer vessels
Poole, Project manager, Project management, maintenance, scheduling
Salary description
£50000.00 - £55000.00 per year