Office-based (5 days per week) in Stratford, with regular site visits
Start date: June (including 3-month shadowing and handover period)
Key Candidate Attributes
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Exceptionally organised and highly systematic in approach
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Able to manage multiple competing priorities with accuracy and efficiency
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Strong attention to detail, particularly in compliance, data and record-keeping
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Proactive, solutions-focused, and confident working independently
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Strong interpersonal skills, with the ability to liaise professionally with a range of stakeholders
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Resilient and adaptable in a fast-paced, multifaceted role
Salary, Location and Benefits
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£42,500 – £50,000 per annum depending on experience
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Based in our offices in Stratford, London, with regular visits to services
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Increasing annual leave entitlement after 2 years of continuous service
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End of contract retention payment of £2,000
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Investment in your learning and development
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Opportunity to join a growing organisation, with potential for the role to become permanent
About the Role
KPMS operates supported accommodation and residential services for looked-after children and care leavers across London, Kent, and the West Midlands. We are a growing organisation focused on delivering high-quality, safe, and well-managed homes, with strong operational systems at the core of our service delivery.
This is a central operational role with responsibility across multiple business functions. The Operations & Business Support Lead ensures that the organisation runs efficiently behind the scenes — with strong systems, clear processes, and full compliance across all areas.
Working closely with the Director of Services & Operations, you will take ownership of coordinating and maintaining the infrastructure that supports service delivery. This includes facilities, compliance, administration, and internal processes across a growing organisation.
This is a fast-paced, detail-driven role suited to someone who is highly organised, methodical, and confident managing multiple priorities at once.
Key areas of responsibility include:
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Facilities & Property Operations – managing property readiness, supporting home and void mobilisation, tracking contracts and renewals, coordinating utilities, and ensuring all sites are fully operational and compliant
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Service & Contract Mobilisation – supporting the setup of new services and locations, ensuring all operational, logistical, and compliance requirements are delivered on time
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Operational Coordination & Referrals – managing incoming enquiries and referrals, coordinating processes end-to-end, and maintaining accurate tracking systems and reports
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Compliance, Health & Safety & Audits – ensuring all operational activity is compliant with regulatory and internal standards, with clear documentation and audit trails in place
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People Operations & Safer Recruitment – supporting recruitment processes, onboarding, and maintaining accurate HR records in line with compliance requirements, managing apprenticeships and volunteer programmes
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Supplier & Contractor Management – coordinating external providers, monitoring performance, and ensuring services are delivered effectively and in line with expectations
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Office & Business Operations – ensuring the smooth day-to-day running of the offices, maintaining systems, resources, and internal processes
Education and Experience
Applicants must have:
Proven experience in an operations, business support, project coordination, or similar role
Strong organisational skills with the ability to manage multiple workstreams simultaneously
Experience maintaining systems and processes
High level of accuracy and attention to detail, particularly with data and record-keeping
Experience working with compliance, audits, or regulated processes (in any sector)
Strong IT skills, including Excel or similar tracking tools
Experience coordinating logistics, projects, or operational delivery (e.g. facilities, onboarding, mobilisation, or similar)
Confident communicator with the ability to liaise with internal teams, contractors, and external stakeholders
Proactive and solutions-focused, with the ability to work independently
Full enhanced DBS or willingness to undertake checks
Desirable (but not essential):
Experience in multi-site operations, facilities, or property coordination
Experience in a regulated or compliance-heavy environment
To apply
Please email your CV to info @ kpmsuk. com
Salary description
£42500.00 - £50000.00 per year