Customer Service Apprentice

Birmingham, West Midlands

Monday–Friday | 9:00am–5:30pm

Salary: £18,304 + great benefits

Minimum Grade 4 in Maths and English required

Ready to kick start your career?

If you enjoy talking to people, helping others, and learning new skills, this could be the perfect first step into the world of work! We’re looking for a positive, motivated individual to join our Internal Customer Account team as a Customer Service Apprentice.

You don’t need loads of experience — just a great attitude, good communication skills, and a willingness to learn. We’ll teach you the rest!

What’s in it for you?

You’ll gain real, hands on experience in a busy customer service environment while working towards a Customer Service Practitioner Level 2 qualification. From day one, you’ll be fully supported by friendly colleagues who want to see you succeed.

What will you be doing?

You’ll help support customers and internal teams by learning how to use key business systems and online tools. Day to day, you’ll assist with customer orders, quotations, stock checks, and updates, while responding to customer enquiries by phone and online.

You’ll also work with different teams across the business such as Sales, Logistics, Supply Chain, Workshop, building confidence, communication skills, and a strong understanding of how things work behind the scenes.

The perks:

* 25 days holiday plus bank holidays

* Exclusive discounts on shopping, eating out, and gym memberships

* A clear pathway to a permanent role once qualified

* Opportunities to continue learning beyond Level 2 (up to Level 3 and beyond)

* A supportive, friendly workplace where you’ll be encouraged to grow

About you:

No work experience? No problem. We’re looking for someone who’s keen to learn, enjoys helping people, and wants to build a career in customer service. If you’re comfortable using IT, enjoy problem solving, and can communicate clearly, you’ll fit right in.

Important to know:

Your formal studies will begin after a 4–6 week induction, giving you time to settle in, learn the role, and get to know your team at our Birmingham office.

Ready to apply? Click to get started!

***Please note that the closing date for applications is Friday 8th May 2026