Stakeholder Engagement Communications Manager

ROLE PURPOSE

To manage and deliver written and digital communications associated with stakeholder engagement supporting in delivering community engagement strategy, community commitments and interface requirement whilst complying with policy and standards
To work collaboratively with the joint venture team and other stakeholders to create, plan, deliver and measure effective and engaging communications for target audiences that drive value and protects and enhances the reputation for major projects.
Develop and maintain mutually beneficial relationships with key stakeholders acting as a trusted adviser on communication matters for stakeholder engagement.
Community organisations and representatives, Project teams, Early Works Contractor and other Main Works Civil Contractors, Suppliers and Subcontractors.
There will be a need to liaise with other contractors on the route where there are significant interfaces, such as the new Stations and the Central section of the route in order to ensure a consistent approach to local communities.

ACCOUNTABILITIES

Lead and manage the creation and delivery of creative communications (both written and digital) in line with HS2 Project's community Engagement Strategy, Local Area Engagement Plan and Community Investment Plan. This will involve analysis, planning, responding to needs, identification of requirements and emerging demands, creating, delivering and reporting performance.
Develop, manage and deliver plans that target the right audiences with engaging material that uses the best channel taking into account cost delivered to quality and on time.
Deliver the outputs of those plans by working closely with team members in the engagement and interface teams and liaising directly with project delivery teams. Where required work effectively with suppliers that support delivery of communication activity.
Ensure appropriate interface between Internal and Station Construction partners to ensure joined up communication and messaging to communities.
Work always within agreed protocols, procedures, and brand guidance. Ensuring all communications are on brand accurate and signed off by the appropriate stakeholders.
Lead by example to ensure a one team culture for delivery of Stakeholder
Engagement for the project o Develop and maintain mutually beneficial relationships with the team, wider teams and other stakeholders as needed.
Support an integrated team approach with other contractors' representatives.
Working closely with the project team to identify and record potential issues and risks along with suitable mitigations that can be delivered through proactive communications.
Ensure all activities are correctly reported on and recorded in appropriate systems and GDPR compliant.
To be proficient in the application of all working practices and approved IT systems.
Identify and capture learning at every opportunity and use to inform improvements eg. Process change, TBT, briefings, implementing a lesson learned. Ensure accurate audience data and segmentation are available for successful communication and campaign delivery.
Capture and celebrate success leading on the creation of case studies and outcomes for reporting. Identifying opportunities to implement, demonstrate and share best practice.
Instil a right first-time approach and self-assurance checks. Understand and prepare for any required audits.
The scope of this role includes, but is not limited to, the duties described below Production of forward looks of construction activities each quarter for publishing onto the website.
Identifying and delivering on opportunities to extend reach through new channels of communications or new audiences.
Creation and delivery of plan of local updates (newsletters) generating engaging content.
Lead on delivery of engagement materials and communications at events
Manage delivery of specific communication as identified in key event communications engagement plans.
Capture and creation of case studies for all community investment activities.
Capture and celebrate and promote good works.
Write impactful submissions for relevant project awards
Write content for local publications/social media content
Liaise with the project Communications Team to coordinate production of photographs and videos to demonstrate operational progress and achievements.
Supporting the business at times of major incidents or crises and working out of hours to support project requirements.

EXPERIENCE

Essential:

Excellent communication, written and interpersonal skills
Good stakeholder management skills, with experience of advising on reaching communications goals
Team player with ability to work with individuals across multiple geographical locations
Adapts positively to changing business demands
A self-starter with good organisation skills and the ability to manage conflicting deadlines
Willingness to travel
Computer literate and proficient in Microsoft Office

Desirable:

Experience of developing communication and engagement plans
Experience of organising public facing events and engagements
Experience of working on large building/civil engineering infrastructure projects and/or the construction industry
Good understanding of the regulatory environment in construction/rail/utility industries
Familiarity with major project and civil construction concepts

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status