Customer Operator - Night Shift

Customer Operator

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage.

This role will be working within a close knit team and is night shifts only.

To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).

Benefits and Package for a Customer Operator:

Salary: £27,759 per annum
Hours: 4 on 4 off, night shifts (7pm - 7am)
Contract Type: Permanent
Location: Whitchurch, Bristol
Located near The Imperial Retail Park
Matching pension contributions
4* life assurance
Generous holiday allowance
Free onsite parking
Small and friendly teamKey Responsibilities of a Customer Operator:

Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team
Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks
Controlling the suspension and close down of all incidents
Reviewing CCTV from clients
Handling high volume inbound and outbound calls, some of these may be difficult
Ensuring all email correspondence is dealt with in a professional and timely mannerKey Skills and Experience of a Customer Operator:

You must have a full UK driving licence
You should be tech-savvy and enjoy using various systems at one time
Having a professional manner as you will be talking to various individuals, within and outside of the business
Be comfortable with inputting data accurately
Ability to manage internal and external relationships
Self-motivated, hard-working and dedicated are all required skills
Previous customer service experience is required
You should also be able to work in a fast paced environment and be able to work well under pressureIf you are interested in this position as a Customer Operator and have the relevant experience required, please apply now!

Red Recruitment (Agency)