They are growing and looking for a Customer Experience Advisor to join their award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
You will be resolving customer queries at first point of contact via telephone calls, webchats and emails, it is important to keep accurate and up-to-date customer records by working through admin tasks and be prepared to take ownership of issues and see them through to resolution.
You will have a customer-first mindset and strong communication skills, positivity, energy, and the ability to manage your own workload. The business promotes team spirit and resilience when dealing with challenging queries.
You will have previous experience in office based customer service and be keen to go the extra mile.
There is opportunity for progression within the business and regular supportive meetings to ensure you are enjoying your role to the full.
Please apply today for an early interview
Salary description
£20000.00 - £26500.00 per year