To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
Process all reports in an accurate and timely manner.
Act as point of contact for on-site staff/managers and maintain a log of their whereabouts both for safety, workload management and audit purposes.
Receive repair requests, to diagnose using skills, training and IT systems, establish the reason for the request, its urgency and to take prompt and appropriate action in accordance with policy procedures and instructions.
Respond to any enquiry, including making appropriate referrals to other Housing or Council services.
Maintain a comprehensive knowledge of all data bases and software used within the Department including any amendments.
To be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary.
Ensure workforce holidays/absences are entered into the systems.
Liaise with other planners or Business Support Co-ordinators ensuring there is no conflict with schedules.
Respond to Council wide emergency calls for repairs, public buildings, schools, council offices, highways, urban environment etc.
Assist the officers in dealing with queries regarding materials ordered, ensuring adequate materials were ordered to reduce overspend and ensuring material costs have been claimed back through relevant systems.
To assist in the training and development of team members when required including agency workers.
Sending 'Engineer Request's' to manufactures for items that have failed but within the warranty period.
Constantly checking to update the status of a job issued to Operatives and Contractors in Servitor and DRS and update Databases and spreadsheets.
Responsible for the management of significant information management systems.
Carry out any other duties commensurate with the nature of the post.Regularly liaise with operatives/contractors to monitor progress of work to ensure schedules are not at risk and take corrective action by moving recourses to suit service demands when necessary.
To plan and manage daytime emergencies whilst ensuring KPI's are adhered to.Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates
Salary description
£14.82 - £19.38 per hour