Housing Officer

Housing Officer – Housing Management
Birmingham / Solihull Patch | £21.70 PAYE / £28.00 Umbrella | Full-Time | Temp (2–3 Months)

Are you an experienced Housing Officer ready to hit the ground running?

Do you have strong experience managing ASB and progressing cases through legal action?

We are supporting a well-established housing provider seeking 4 x Housing Officers to join on an interim basis in a field-based, customer-facing role.

Vacancy Brief

• Role: Housing Officer
• Contract: Interim (initial 2–3 months)
• Hours: Full time, Monday–Friday
• Location: Birmingham & Solihull patch
• Working Pattern: Site-based with some home working for admin
• Pay Rate: £21.70 PAYE / £28.00 Umbrella
• Travel: Full UK driving licence & access to a vehicle essential

Key Responsibilities

• Manage a housing patch, delivering proactive tenancy and Housing management services
• Handle ASB cases end-to-end, including evidence gathering and legal escalation
• Prepare and serve legal notices and attend court where required
• Manage complex tenancy issues including fraud, abandonments, succession and unlawful occupation
• Conduct estate inspections, tenancy audits and customer visits
• Identify and respond to safeguarding concerns, making appropriate referrals
• Work with partners (police, social care, support services) to sustain tenancies
• Maintain accurate case records and produce clear written communications

Skills & Experience

• Experience in a Housing / Housing Officer role
• Strong ASB and legal case management experience
• Good knowledge of housing legislation and tenancy enforcement
• Ability to manage a varied caseload independently
• Confident handling challenging situations and conflict resolution
• Strong communication and organisational skills
• Experience working with vulnerable tenants and external agencies
• IT literate with housing systems/CRM experience

Neighbourhood Officer – Housing Officer – Housing Management – Tenancy Management – ASB – Anti-Social Behaviour – Legal Enforcement – Estate Management – Social Housing – Local Authority – Housing Association – Tenancy Sustainment – Safeguarding – Community Housing – Property Management – Compliance