The Quality Systems Analyst is responsible for the development, automation, and maintenance of QMS nonconformance reporting and analytics, with a strong focus on trend analysis, root cause identification, and Cost of Quality (CoQ) insight.
This role supports the business by transforming quality data into actionable intelligence, enabling the identification of key improvement opportunities across the organisation. Reporting activities will include, but are not limited to Rework, Customer Complaints, NCRs/CAPAs, Internal Audits, MRBs, and Scrap, with clear linkage to financial impact.
Main Duties and Responsibilities:
Automated QMS Reporting
Design, develop, and maintain automated KPI dashboards and reports covering QMS nonconformance activities, including but not limited to:
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* Customer Complaints
* Rework
* Nonconformance Reports (NCRs)
* Corrective and Preventive Actions (CAPAs)
* Internal and External Audit findings
* Material Review Board (MRB) activity
* Scrap and yield loss
* Ensure reporting is accurate, consistent, timely, and aligned with QMS requirements.
Trend Analysis
Perform trend and pattern analysis to identify recurring issues, systemic risks, and emerging quality concerns.
Provide data-driven insight to support preventive and corrective actions.
Cost of Quality (CoQ) Analysis
Develop and maintain Cost of Quality reporting, linking nonconformance data to financial impact.
Quantify and trend Cost of Poor Quality (COPQ) elements, including internal and external failure costs.
Support the business in understanding the financial drivers of quality issues and prioritising improvement activities.
Collaborate with Finance and Operations to ensure alignment of quality and cost data.
Business & Continuous Improvement Support
Translate complex quality and cost data into clear, meaningful insights for stakeholders at all levels.
Support continuous improvement initiatives by identifying high-impact improvement opportunities.
Provide input into management review meetings, quality reviews, and strategic improvement planning.
Systems, Data & Compliance
Work with QMS, ERP, and manufacturing systems to improve data capture, automation, and integration.
Maintain reporting standards, definitions, and documentation to ensure data integrity and traceability.
Support internal and external audits by providing objective evidence, metrics, and performance trends.
Qualifications, Skills and Experience:
* Experience working within a QMS-based manufacturing or regulated environment
* Strong data analysis and visualization skills
* Experience developing automated reporting solutions (e.g. Minitab, Tableau, Excel, SQL, or similar tools)
* Ability to link operational quality data to financial impact
* Knowledge of relevant standards (e.g. ISO 9001, AS9100, or similar)
Salary and Benefits
* Competitive Salary
* 25 days holiday plus bank/public hols
* Additional 3 days off over the festive period
* Employee Assistance Programme
* Company pension scheme
* Life Cover 3x salary
* Company bonus scheme
Working hours
8:00–16:30 Monday to Thursday, and 8:00–15:30 on Fridays
Salary description
£42000.00 - £47000.00 per year