Client Details
Our client is a well-established medium-sized organisation within the Technology & Telecoms sector. They specialise in delivering innovative and reliable technology solutions to their customers, ensuring high standards of service and technical expertise.
Description
Provide advanced technical support to clients, addressing and resolving complex issues effectively.
Collaborate with internal teams to identify and implement solutions for customer challenges.
Monitor and maintain system performance to ensure reliability and efficiency.
Document and update technical processes, procedures, and troubleshooting guides.
Assist in the deployment and configuration of software and hardware systems.
Analyse and resolve escalated support tickets in a timely manner.
Deliver training and guidance to junior team members and clients as needed.
Stay up-to-date with the latest developments in the Technology & Telecoms industry.Required Experience & Skills
Technical
Strong SQL skills (query writing, data investigation, troubleshooting)
Experience supporting complex, data-driven applications
Background in ERP or back-office systems
Ability to diagnose issues across application and data layersSupport Experience
Proven experience in 2nd / 3rd line support roles
Comfortable handling escalated, technically complex issues
Experience working in SaaS or software support environments
Profile
A successful Senior Support Consultant should have:
Strong technical knowledge in relevant technology systems and tools.
Proven ability to diagnose and resolve complex technical issues.
Experience in providing excellent customer service and support.
Excellent written and verbal communication skills.
A proactive approach to learning and staying updated on industry advancements.
Ability to work collaboratively within a team and independently as required.
Relevant qualifications or certifications in technology or a related field.Job Offer
Competitive salary ranging from £50,000 to £55,000 per annum.
Permanent position offering job security and growth opportunities.
Comprehensive benefits package (details available upon application).
Work within a respected organisation in the Technology & Telecoms sector.
Based in a convenient Birmingham location with great transport links.If you are a skilled Senior Support Consultant looking for your next challenge, we encourage you to apply and become a valued part of this exciting team in Birmingham
Salary description
£50000.00 - £55000.00 per year