Account Director

Account Director – Engineering Operations (On-Site)
Location: On-site, 5 days per week
Salary: £80,000–£90,000 + comprehensive package

We are seeking a highly polished, commercially astute Account Director to lead engineering operations at a large, complex, and highly regulated static site. This is a senior leadership role requiring a strong corporate mindset, exceptional stakeholder engagement, and the ability to drive performance across a multidisciplinary technical team.

The Role
As Account Director, you will hold full responsibility for the strategic and operational delivery of engineering services on-site. You will oversee a team of approximately 20 professionals, including Engineers, Supervisors, Engineering Managers, and a Project Manager. Acting as the primary client interface, you will be accountable for maintaining a strong, professional relationship, ensuring service excellence, and consistently aligning delivery with client expectations and contractual obligations.

Key Responsibilities

* Provide visible, authoritative leadership across all engineering functions on-site

* Manage and develop a team of ~20 staff, ensuring high performance, engagement, and accountability

* Act as the senior point of contact for the client, building and maintaining a credible, trusted partnership

* Lead regular client meetings, performance reviews, and strategic discussions

* Proactively manage client expectations, resolve escalations, and ensure high levels of satisfaction

* Own the P&L for the account, including budgeting, forecasting, and cost control

* Ensure full compliance with all statutory, regulatory, and corporate governance standards

* Drive operational excellence, service delivery improvements, and innovation initiatives

* Oversee project delivery in partnership with the Project Manager, ensuring timelines and budgets are met

* Implement and maintain robust reporting structures, KPIs, and performance metrics

* Lead on risk management, health & safety, and business continuity planning

Requirements

* Proven experience in a senior account leadership role within engineering, facilities management, or a related technical environment

* Demonstrated experience managing large, multidisciplinary teams in a corporate setting

* Strong track record of direct client engagement and relationship management at a senior level

* Strong commercial acumen with P&L responsibility

* Exceptional communication, negotiation, and stakeholder management skills

* Highly structured, process-driven, and comfortable within a formal corporate environment

* Strong understanding of compliance, health & safety, and operational governance

* Degree-qualified or equivalent in an engineering or related discipline (preferred)

Package

* £80,000–£90,000 base salary

* Comprehensive benefits package (bonus, pension, private healthcare, etc.)

This role is suited to an individual who thrives in a structured, corporate environment, is confident managing demanding client relationships, and can lead from the front while maintaining the highest standards of professionalism and delivery