Customer Service Team Leader

Nuco Solutions are recruiting a confident Customer Service Team Leader to lead a busy Domestic Gas customer service team at a head office in Cheam.You’ll manage and support a team of CSOs, ensuring customers receive a fast, professional, and high-quality service across phone, email, and live chat.This is a hands-on leadership role where you’ll coach, motivate, and drive performance every day.

Role and Responsibilities

* Lead and support a team of Customer Service Operatives

* Handle escalated customer queries and complaints

* Drive performance and ensure KPIs are met

* Coach, train, and develop your team through 1:1s and ongoing support

* Manage rotas and ensure smooth daily operations

* Promote a positive, high-energy team culture

* Work closely with internal teams to resolve issues quickly

Requirements

* Previous experience in a team leader or supervisory role

* Strong communication and people management skills

* Confident coaching and developing others

* Calm, organised, and solution-focused under pressure

* Passion for delivering excellent customer service

* Able to lead by example and motivate a team

Benefits

* £32,183.42 starting salary

* Weekly pay (2 weeks in arrears)

* 20 days holiday + Bank Holidays

* Annual leave increases after 5 years

* Training and development opportunities

* Career progression potential

* Supportive working environment

* Mental health and wellbeing support

* Cycle-to-work scheme