Claims Handler

Claims Handler

📍 Rochdale
💷 Up to £29,000 DOE
🕘 Monday to Friday | Occasional Saturday shifts paid as overtime

Are you a confident communicator with a passion for delivering great customer service? We're looking for a Claims Handler to join a friendly, fast-paced team in Rochdale, supporting clients through the claims process from first notification to resolution.

The Role

You'll be responsible for managing your own portfolio of claims from start to finish, ensuring each client is supported back to their pre-accident position-either through vehicle repair or settlement.

Key responsibilities include:

Handling inbound calls from clients referred by trusted partners
Taking full and accurate details of new claims
Assessing claim validity and recoverability of losses
Managing allocated claims proactively through to completion
Ensuring claims progress efficiently to support successful recovery
Delivering a consistently high level of customer service throughoutThis is a phone-based role, so a professional, empathetic telephone manner is essential.

What We're Looking For

Strong communication and customer service skills
A proactive, "can-do" attitude
Ability to manage multiple claims with attention to detail
Confidence making decisions based on the information provided

Nice to Have (But Not Essential)

Knowledge of ABI / GTA
Familiarity with the phonetic alphabet
Working knowledge of Microsoft Office
Basic understanding of internet-based systems👉 Full training is provided, so attitude and potential matter just as much as experience.

What's in It for You

💷 Salary up to £29k depending on experience
🌴 20 days holiday + bank holidays
🕒 Paid overtime (including Saturdays)
🧓 Company pension scheme
📈 Supportive team environment with ongoing trainingIf you're looking for a stable, rewarding role where you can genuinely help people and build a long-term career in claims, we'd love to hear from you.

Apply now to find out more