Claims Handler / Claims Assessor - Insurance

Claims Handler / Claims Assessor – Insurance

Central Bristol | Hybrid (3 office / 2 home)

£25,000 + up to 20% bonus + benefits

Full-time | Mon–Fri (35 hours, flexibility between 8am–6pm)

The Role

We’re seeking an experienced Claims Handler / Claims Assessor to join a well-established insurance team in Bristol.
You’ll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies. This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment.

Key Responsibilities
Manage insurance claims from initial notification through to settlement
Assess claims and make decisions in line with policy terms and FCA guidelines
Communicate with customers throughout the claims process, providing clear updates
Liaise with third parties including medical professionals where required
Handle queries and complaints through to resolution
Maintain accurate and detailed case records
Ensure compliance with regulatory and data protection requirements

What We’re Looking For

Previous experience in a claims handling or claims assessor role (essential)
Strong understanding of insurance claims processes
Excellent attention to detail and accuracy
Confident communication skills (written and verbal)
Ability to manage workload and prioritise effectively
Strong decision-making skills and a customer-focused approach

Benefits

Hybrid working (3 days office / 2 days remote)
25 days holiday + Bank Holidays + birthday off
Discretionary bonus up to 20%
Contributory pension (up to 12%)
Private medical insurance (post-probation)
Discounts across retail, fitness, and lifestyle
Regular company social events
Please click on apply