Rate: £34.87 per hour
Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at ‘time and a quarter’
Location: Stevenage
Hybrid / Remote working: Hybrid, 1-2 days per week onsite and the rest remote from home. The department can offer a compressed 4 day week of Monday to Thursday)
Duration: 6 Months with very likely extension. Contracts are often ongoing and long-term thereafter.
IR35 status: Inside IR35 (Umbrella)
Job Description:
The CAFM Business Analyst is responsible for establishing structured project delivery, documentation standards, and operational processes for the CAFM function.
The role will define requirements, process maps, governance frameworks, and change management structures to support successful and ongoing development of the CAFM platform.
The position will act as the bridge between the FM System Admins and other teams, ensuring the CAFM implementations are delivered with clear scope, defined requirements, and controlled project governance.
About the Role
We are seeking an experienced CAFM Business Analyst to pay a key role in developing and strengthening the governance, delivery framework and operational processes supporting our CAFM platform.
Our CAFM system is central to the delivery of Facilities Management services and supports a growing portfolio of operational projects and system enhancements. As our CAFM capability continues to evolve, we are looking for a highly capable Business Analyst to establish structured delivery, process documentation and system change governance.
This role will work closely with Facilities Operations Teams, System Admin and stakeholders across the business to ensure CAFM implementations and system developments are delivered through a structured, well-documented and controlled framework.
The successful candidate will help design and implement the delivery model, documentation standards and change management structure for CAFM projects and system development.
Responsibilities:
Key Responsibilities
CAFM Project Governance & Delivery Framework
Develop and implement delivery framework for CAFM implementation and system enhancements
Establish project governance processes and documentation standards
Define project lifecycles stages, deliverables and milestones
Support CAFM project teams withy structured delivery approaches
Business Analysis & Requirements Management
Lead stakeholder engagement and requirements gathering activities
Produce high-quality business and functional requirements documentation
Translate operational needs into clear CAFM system requirements
Ensure requirements are traceable through delivery and testing
Process Mapping & Operational Design
Document and analyse key facilities management workflows supported by the CAFM system
Produce current-state and future state process maps
Develop standard operating procedures and operational documentation
Identify opportunities to improve operational efficiency through improved system use
CAFM Change Management Framework
Design and implement a structured change management process for CAFM system updates
Establish a change request and approval workflow
Support prioritisation and management of the CAFM Development backlog
Help establish release management and system update processes
Stakeholder Engagement
Work closely with Facilities Management teams, System Admin, IM teams and sensor stakeholder
Facilitate workshops to gather requirements and design processes
Provide clear documentation and communication throughout project delivery
Key Deliverables
The successful candidate will lead the development of a CAFM delivery and governance framework, including:
CAFM project lifecycle and delivery model
Standard project documentation templates
Business and functional requirement document
CAFM process library and operational workflows
CAFM system change management framework
System governance structure
CAFM implementation toolkit
Documentation and knowledge base for CAFM operations
Skillset/experience required:
Essential
Proven experience as a business analyst or senior business analyst
Strong experience documenting business and functional requirements
Demonstrate experience in process mapping and operational design
Experience supporting system implementations or enterprise platforms
Strong stakeholder engagement and facilitation skills
Excellent documentation and communication abilities
Desirable
Experience working with CAFM, asset management or facilities management systems such as:
- IBM Maximo
- Planon
- Archibus
Experience within facilities management, real estate or property operations
Experience establishing governance framework or change management processes
Knowledge of project delivery methodologies or business analysis frameworks
Salary description
£34.87 - £34.87 per hour