Assistant Pensions Administrator

Job Title: Assistant Pensions Administrator
Location: Cardiff with Hybrid working
Salary: £26,250 per annum
Job Type: Permanent, Full Time
About the role:
We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment.
You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels.
Key responsibilities include:
* Responding to member queries via telephone, email, and written correspondence
* Delivering clear, professional, and empathetic customer service
* Managing a busy and varied workload, prioritising tasks effectively
* Meeting internal and external deadlines consistently
* Maintaining accurate records using a CRM system
* Liaising with colleagues to resolve queries efficiently
* Supporting general pensions administration as required
About you:
We are looking for someone who:
* Has previous customer service or administration experience
* Is confident and comfortable speaking on the phone
* Has excellent organisation and time management skills
* Can manage multiple tasks while maintaining accuracy
* Is reliable and deadline-focused
* Has good IT skills, including experience using CRM systems
* Has strong written communication skills for letters and emails
* Knowledge or experience using spreadsheets, including Excel, would be beneficial.
Why Quantum?
Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients.
We offer a friendly place to work with flexible working hours, 24 days' holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career.
Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position.
What next?
If you are interested in applying for this role, please submit your CV.
Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received.
Please click on the APPLY button to send your CV for this role.
Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position