We’re supporting our client on their search for an Internal Account Support Team Leader to take charge of a dynamic team within a forward-thinking solutions business. If you’re passionate about delivering exceptional customer service, thrive on improving performance, and enjoy leading from the front, this is your opportunity to make a real difference.
You’ll be joining a company that operates on a global scale. Every day brings new challenges, and your leadership will be key to keeping operations smooth, customers satisfied, and standards consistently high.
What’s in it for you?
Monthly profit share bonus scheme
Holiday buy-back scheme
Company sick pay
Free onsite parking
Perks at Work discount scheme
Free lunch every Friday
Charity dress-down every Friday
Cycle to Work scheme
Complimentary birthday vouchers
Subsidised workplace massage
Eye care vouchers
Employee Assistance Programme (EAP)
Regular company social and corporate events
Key Responsibilities:
Leading & Managing:
Overseeing the productivity and performance of the Internal Account Support team
Setting clear expectations and driving consistent delivery against targets
Conducting regular 1:1s, coaching and supporting team development
Managing the shared inbox and delegating tasks effectively
Handling escalations and customer complaints with a solution-focused approach
Monitoring KPIs and implementing improvements where needed
Driving Performance:
Taking ownership of the full customer interaction lifecycle
Ensuring all delivery queries and issues are resolved within SLA
Analysing root causes and implementing long-term fixes
Collaborating with warehouse, purchasing, and client relationship teams
Ensuring accurate and timely order processing through CRM and ERP systems
Inspiring Your Team:
Creating a positive, engaged, and high-performing team culture
Coaching and mentoring individuals to support career growth
Encouraging collaboration across departments
Leading by example in delivering outstanding customer service
Experience required:
Proven experience in a team leader or supervisory role within a customer service or account support environment
Strong understanding of KPIs and performance management within a distribution or supply chain setting
Confident communicator with excellent problem-solving skills
Experience using CRM/ERP systems and managing workflows
A proactive, organised, and detail-oriented approach
Ability to stay calm and decisive in a fast-moving environment
If you’re ready to step into a leadership role where you can truly make an impact, we’d love to hear from you. Please call Ellie at Rubicon for more information
Salary description
£40000.00 - £45000.00 per year