Service Advisor

Job Title: Service Advisor
Location: Lexus Croydon
Salary: £32,000 basic + uncapped OTE (estimated at £50,000 per annum)
Hours: Monday to Friday: 08:00 – 18:00, 1 in 3 Saturdays: 08:00 – 13:00 (paid at overtime)
Job Type: Full-time, Permanent
Guaranteed bonus while on holiday and training!

Drive Customer Excellence – Join the Lexus Croydon Aftersales Team
Are you a people-oriented professional with experience in vehicle servicing or customer support? We’re growing our team at Lexus Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.

What You’ll Do:
Engage with customers in person and over the phone to discuss their service and MOT needs
Book appointments from the lead qualification team
Recommend suitable maintenance and repair solutions based on customer needs and budget
Clearly explain work required, associated costs, and timeframes
Maintain regular contact with customers and keep them informed on progress
Provide a professional, honest, and transparent aftersales experience
Upsell additional services and plans where appropriate
Meet individual and team targets across upsells and customer satisfactionWhat We’re Looking For:
Experience as a Service Advisor at a main dealer or independent garage
Excellent communication and interpersonal skills
Sales-driven mindset with a strong focus on customer satisfaction
Organised, professional, and calm under pressure
Able to work efficiently in a fast-paced environment
A full UK driving licence is essentialYour Benefits:
Earnings & Progression:

£32,000 basic + uncapped OTE (estimated at £50,000 per annum)
Uncapped upsell commission
Guaranteed bonus while on holiday and training
Team bonus scheme
Career development across 11 Lexus and Toyota dealerships
Full manufacturer training and supportCar & Lifestyle Perks:

Vehicle Purchase & Servicing Discounts – For you and your family
Perkbox Membership – Access major retailer discounts, wellness tools & monthly treatsHealth & Wellbeing:

Virtual GP – 24/7 health consultations and mental wellbeing support
Life Assurance & Long-Term Illness Cover
Free Eye Tests at SpecsaversWork-Life Balance & Recognition:

6 Weeks Annual Leave (rising with service)
Holiday Carry-Over Option
Long Service Awards & Bonuses (up to £1,500)
Celebration Gifts – Birthdays, weddings, new arrivalsFinancial & Retirement Planning:

Aviva Pension Scheme with employer contributions
Employee Assistance Programme – 24/7 support for health, finance, legal, and emotional mattersWhat’s Next? Ready to accelerate your aftersales career in a fast-paced, customer-focused environment? We want to hear from you.
Apply now and become our next Service Advisor at Lexus Croydon.
We move quickly — you can expect a response within 24 hours, with interviews arranged within 48 hours for successful applicants.

Reference: RPOALL
Consultant: Chanté Budhoo