Customer Service Centre Supervisor

Customer Service Centre Supervisor
£38,000 - £45,000 Depending upon experience
Gravesend  
Full Time, Permanent Monday to Friday

Do you have strong team leadership skills?

Have you worked in the electrical or mechanical industry before managing a helpdesk or scheduling/customer services team?

Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor.

This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You’ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset.

In return, our client is offering a salary of up to £45,000 P/A, depending on experience. 

Your responsibilities will include:

Lead and oversee the day-to-day operation of the Customer Service Centre
Manage high volume of reactive calls outs, managing client expectations and relationships
Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments
Assess field operatives’ technical skill sets to ensure the right resource is assigned to the right job, first time
Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team.
Own client communication, delivering proactive, professional, and positive updates at every stage.
Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently
Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement
Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges
Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence
Collaborate across departments to ensure smooth, end-to-end service delivery
Manage call-out rotas and resource planning for out-of-hours and weekend services
Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance
Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance
Continuously review and improve processes to keep pace with a growing, evolving business
The ideal candidate:

Experienced in a helpdesk, scheduling, or service coordination environment
Confident leading teams in a fast-moving, reactive service setting
Positive, proactive, and solutions-focused with a strong “can-do” attitude
Comfortable managing pressure, changing priorities, emergency work, and high client expectations
A strong communicator who builds trust with clients and colleagues alike
A team player who is prepared to step up, roll up their sleeves, and go the extra mile
Highly organised, resilient, and decisive under pressure
Ambitious, with a genuine desire to learn, grow, and progress within the business 
For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today