Contract: Permanent
Hours: 21.6 Hours 3 days per week
Location: Skills Centre, Centre MK, 2nd Floor, 24 Silbury Arcade, Milton Keynes MK9 3ES
Salary: (Salary Band 3B)
£27,793.51 FTE £16,676.11 Actual.
Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?
Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).
Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, providing employment-focused training, and engaging in personal development activities.
As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services. The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.
The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
Applicants need to:
* Be competent and confident in using IT and specifically using IT applications and resources on websites.
* Have clear and accurate communication skills, both spoken and written.
* Be able to listen, understand and use information to conduct effective client interviews.
* Be able to work in a team, be organised and manage time effectively.
* Be confident in working towards performance targets.
* Be able to recognise the limits and boundaries of the role.
* Be able to work flexibly across multiple locations, including our main office in central Milton Keynes, outreach settings, community events, and the Citizens Advice office as required. While a driving licence is not essential, the role requires the ability to travel independently and reliably between service delivery locations in a timely manner.
A background in advice giving, career advice or tutoring is desirable. Full training and induction will be provided.
We are an organisation that values continuous development, ensuring our services meet the evolving needs of our clients as they upskill and seek employment in a changing job market. We actively encourage ideas and contributions from our team to help shape a service that delivers meaningful, lasting impact.
The successful applicant/s will need to complete a Qualification in Advice and Guidance as part of their initial training.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
Information, Advice and Guidance Officer application closing date - 10 May 2026 at 5pm
Salary description
£27793.00 - £27793.00 per year