This is a temporary contract for 4-6 months
Hours of work are 8.30am-4.30pm
The role is to provide efficient administrative support to the Customer Care team, ensuring homeowners of new build properties receive a high standard of service. The role involves coordinating customer queries, managing records, and supporting the resolution of post-completion issues in a timely and professional manner.
Key Responsibilities
* Act as the first point of contact for customer enquiries via phone, email, and online systems.
* Log and manage customer service requests, defects, and complaints accurately within internal systems.
* Coordinate with site teams, contractors, and suppliers to schedule inspections and remedial works.
* Monitor progress of reported issues and ensure timely follow-up and resolution.
* Maintain accurate and up-to-date customer records and property information.
* Prepare and issue correspondence, reports, and documentation as required.
* Support the Customer Care Manager with administrative tasks, reporting, and data analysis.
* Ensure compliance with company policies, procedures, and relevant warranty standards.
* Assist with customer satisfaction surveys and feedback tracking.
* Liaise with internal departments (e.g., construction, sales, and technical teams) to resolve customer issues efficiently.
Key Skills and Experience
* Previous administrative experience, ideally within housing, construction, or property sectors.
* Strong organisational skills with the ability to manage multiple tasks and priorities.
* Excellent communication and customer service skills.
* High attention to detail and accuracy in data entry and record-keeping.
* Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems.
* Ability to work under pressure and meet deadlines.
* Problem-solving mindset with a proactive approach
Salary description
£16.00 - £16.50 per hour