Location: Deeside
Hours: Monday to Friday, 9:00am - 5:00pm
Pay: £13.00 per hour
Contract: Temporary - 2 months
About the Role
We are currently recruiting a Customer Service Administrator to join a busy head‑office environment within a well‑known UK retail business. This is a temporary position supporting internal teams with order‑related queries and administrative support, primarily via email.
The role suits someone who is highly organised, comfortable working at pace, and confident handling written customer and stakeholder communications.
Key Responsibilities
Responding to internal order and point‑of‑sale queries via email
Supporting store and internal teams with order troubleshooting and query resolution
Accurately logging, tracking, and updating order information using internal systems
Liaising with multiple departments to ensure issues are resolved efficiently
Managing shared inboxes and prioritising queries effectively
Ensuring a high level of accuracy and attention to detail in all responses
Maintaining clear records and following established processes
About the Organisation
This role is based within the head office of a long‑established UK retailer known for its people‑focused culture, strong values, and supportive working environment. The business places a strong emphasis on teamwork, internal support, and doing the right thing, with many employees valuing the friendly atmosphere and stability of the organisation.
The site offers excellent facilities including:
On‑site Costa coffee shop
On‑site store with discounted products available
What We're Looking For
Previous experience in an administrative or customer service role
Strong written communication skills
Good attention to detail and accuracy
Ability to manage a high volume of email‑based queries
Confident using computer systems and MS Office
Reliable, professional, and able to work independently
Able to commit to the full duration of the temporary assignment
Why Apply?
Monday to Friday role with no weekend work
Friendly head‑office setting with excellent on‑site facilities
Gain experience within a well‑established organisation
Supportive team environment
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£13.00 - £13.00 per hour