Office Manager (Highway Maintenance)

VolkerHighways is a market leader in the delivery of Highways and Street Lighting Term Maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities.

We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic management division provides expert advice and support across the industry, whilst assisting with our own, in-house contracts.

VolkerHighways is recruiting an Office Manager to lead office operations at our Luton site. The role includes line management of the administration team (Programme Manager, Senior Administrator and Administrator) and ensuring effective day‑to‑day office support.

The Office Manager will also co‑ordinate routine and reactive maintenance activities, working closely with Operations Managers and Supervisors to ensure works are correctly programmed and permitted, while maintaining contract KPIs to a high standard.

Key Accountabilities

Manage the Luton Highway Maintenance administration team, including line management of three Administrators.
Act as the first point of contact for internal and external enquiries and correspondence.
Oversee purchase orders, material orders and invoices, ensuring timely GRN processing via 4PS.
Manage office systems and documentation, including ASite, Causeway and Aurora permitting systems.
Receive, allocate and programme works orders, liaising closely with Supervisors and Operations teams.
Ensure all works are permitted, programmed and delivered in line with procedures and client requirements.
Prepare daily whereabouts, allocate 2‑hour and 24‑hour orders and maintain contract works programmes.
Liaise with Client Streetworks teams and ensure all client and VH systems are accurately maintained.
Manage contract reporting, including Performance Reports and SWMP updates.
Maintain accurate operational data across systems (resources, start/finish dates, job closures).
Oversee office administration, including stationery, equipment, health & safety roles, cleaning and facilities maintenance.
Undertake any additional duties to ensure the efficient operation of the office and contract.About you

Proven secretarial and administrative experience, supporting Senior Managers and/or Directors
Demonstrable experience managing or supervising a small team
Excellent communication skills, with a high standard of written and spoken English
Strong IT skills, including proficiency across all Microsoft Office applications
Confident professional telephone manner
Able to work proactively, using initiative to manage priorities effectively
Highways sector experience is desirable
Experience with Streetworks permitting would be advantageousIf your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.

By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerHighways are able to ensure our staff provide unrivalled resources and expertise to our clients.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

Competitive salary
Competitive annual leave and an additional day off on your birthday
Option to buy additional annual leave
Private medical care
Pension
Life Assurance
Cycle to Work scheme
Shopping and restaurants vouchers, rewards, and discounts
Training and development opportunities-comprehensive skills-based training
Family friendly polices including enhanced maternity benefit
Flexible working opportunities
Employee Assistance programme
Mental health, physical health, and financial support
24/7 Virtual GP serviceFairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

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