Call Handler/Administrator - Full Time

Edwards Employment Solutions are recruiting for an experienced Call Handler/Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield.

This is a fantastic role of Call Handler/Administrator for people who have all-round administrative skills and are passionate about delivering high level Customer Service to clients.

Working within a small team and reporting to a Team Manager, your duties as a Call Handler/Administrator will include:

Salary details & package

£12.71 per hour

Full -Time Hours - various working patterns available

Business opening hours are; Mon – Fri 8am to 6pm, Sat 9am-4pm.

Free onsite parking

28 days annual leave (inclusive of bank holidays)

The Role – Call Handler/Administrator

As a Call Handler/Administrator , you will be responsible for….

Providing and answering service to a varied range of clients in multiple sectors

Taking accurate details for call backs

Booking appointments for customers

Typing accurate information

Using Live Chat

Updating social media

A variety of ad-hoc Admin tasks

To be successful in this role for Call Handler/Administrator  you must have:

Good interpersonal and communications skills

Excellent telephone manner

Excellent customer service skills

Ability to deliver tasks to tight deadlines.

Ability to complete admin tasks accurately and follow instructions.

Confidence and ability to establish effective working relationships both internally and externally.

Ability to work on own initiative.

Ability to multitask in a fast-paced high-volume environment

Ability to work in a pressurised environment.

Do you feel you match the criteria? Contact us today!

Please apply today with a current CV, or call the office for a chat about your suitability on (phone number removed)