What’s on Offer:
Job type: Full-time, permanent
Location: Farnham
Salary: £34,000 per annum
Key Responsibilities
Coordinate requests, liaising with customers to minimise downtime
Log and manage incoming calls and requests
Maintain regular communication with customers, providing updates
Input information accurately on a daily basis
Chase purchase order numbers
Produce estimates for clients
Resolve customer invoice queries in a timely manner
Cover other départements during peak periods and holidays
Support colleagues and contribute to overall team success
Ensure all communication is handled in a professional, polite, and diplomatic manner
Requirements
Previous experience in a customer service or coordination role
Strong communication and interpersonal skills
Ability to prioritise and manage a busy workload
Confident working under pressure in a fast-paced environment
Good attention to detail and organisational skills
Strong problem-solving ability with a “can do” attitude
Comfortable handling phone-based customer contact
Our Ideal Candidate
A proactive and reliable team player
Calm and professional when dealing with challenging situations
Highly organised with strong time management skills
Customer-focused with a positive attitude
Able to build strong working relationships internally and externally
Willing to adapt and support the wider team when needed
How to Apply
If you are an experienced Customer Service Advisor or Coordinator looking for a fast-paced and rewarding role, we’d love to hear from you. Please apply with your CV or contact us for more information.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Salary description
£34000.00 - £34000.00 per year