IT Systems Coordinator

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications.

One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based).

This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live.

Responsibilities:

ERP Management

Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation
Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriateIT Infrastructure Support

Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues.
Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution.
Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting.Business Systems & Applications

Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation).
Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation).
Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business.
Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes.Microsoft Office 365

Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet.
Development and support of business applications using Microsoft PowerApps.
Automating tasks and processes using Excel Macros/Power Automate where applicable.Telephony & Communications

Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required.Requirements

Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability)
Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time.
Strong understanding of Windows Server environments.
Solid experience with Microsoft SQL Server (strong SQL query/report writing essential).
Working knowledge of Office 365 administration and SharePoint.
Experience developing or supporting PowerApps.
Familiarity with 3CX phone system administration.
Experience managing or collaborating with Managed Service Providers.
Understanding of Meraki network devices (switches/APs).
Strong Excel skills, including experience building or editing VBA Macros.
Excellent communication skills - ability to translate technical issues for non-technical users.
A proactive, self-starter who enjoys solving problems and improving systems.
Strong time management and ability to prioritise in a busy environment.
Infor CloudSuite Industrial (CSI) experience.
Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage.
Experience working with vendors/implementation partners is beneficial.
Good change management skills.Benefits

Salary- £40,000- £50,000
Profit related bonus scheme
Free snacks and hot drinks
Monthly staff meetings with free lunch
22 days of paid holiday plus bank holidays increasing to 25 days with service
on-site parking
Monday- Friday 07.30am- 16.30pm (office based)IND25