After Sales & Parts Advisor

Role Purpose
The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability.
Key Responsibilities
·Customer Service & Aftersales Support
·Act as the first point of contact for all aftersales and parts-related enquiries
·Provide a professional and efficient service to customers via phone, email, and face-to-face interactions
·Support the service department with parts identification and availability
·Handle customer queries, complaints, and returns in a timely and effective manner
·Parts Sales & Advisory
·Provide accurate quotations, pricing, and availability information
·Upsell additional parts and accessories where appropriate
·Process orders, invoices, and payments in line with company procedures
·Stock Control & Inventory Management
·Maintain accurate stock levels and carry out regular stock checks
·Monitor fast-moving and obsolete parts to optimise stock holding
·Receive, inspect, and correctly store incoming parts deliveries
·Ensure all parts are labelled and stored in an organised manner
·Supplier & Warranty Administration
·Liaise with suppliers to source parts efficiently and cost-effectively
·Process warranty claims in line with manufacturer guidelines
·Track and manage back orders and special orders
Skills & Experience Required
·Previous experience in an automotive parts or aftersales role (preferred)
·Strong knowledge of vehicle parts and systems
·Experience using parts catalogues and dealership management systems (DMS)
·Excellent customer service and communication skills
·Strong organisational skills and attention to detail
·Ability to work in a fast-paced environment and prioritise workload
·Good IT skills (Microsoft Office, internal systems)
To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below

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