Customer Service Advisor benefits:
*
* Campaign specific benefits including exclusive discounts on sim only plans up to 80% for you & up to 4 for family and friends!
* Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals.
* Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel.
* A furry friend perk – a subscription to Tails for your beloved canine companion.
* Wellbeing support through free access to services that enhance your mental and physical health.
* Comprehensive dental plan and priority access to a private GP.
* Refer a friend incentive – Earn up to £800 for each referral who successfully join the business!
Training is included to prepare you for this role
Customer Service Advisor role:
As an advisor, you will be assisting inbound calls from existing customers, supporting a range of queries. These can be from customers who are within the last 6 months of their contract & want to leave or customers wanting to upgrade.
You will work to drive sales through effective questioning & work to promote additional products & services such as mobile phone contracts, home broadband, tablets, simos & more!
Examples of the role include:
* Retention of existing customers or upgrades.
* Up sell and cross sell of all products and services to existing and prospective customers to drive up the client's customer base.
* Ensure professional call manner and remain knowledgeable on products/services on offer.
* Being able to think quickly and use your own initiative to review customer accounts to see where there is a potential sale opportunity.
* Support sales transactions by advising customers on suitable products to meet your conversion target as well as other targets.
Customer Service Advisor pay:
£25,480 per annum. Realistic OTE of £716 per month! *Bonus is uncapped with some of our top agents earning thousands
Salary description
£25480.00 - £25480.00 per year