In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.
Key Skills & Experience Required:
Strong customer service skills with experience in a busy office environment
Quick learner with a positive, proactive approach
Able to work effectively in a fast-paced setting, both independently and within a team
Competent IT skills, including Microsoft Office
Excellent organisational and planning ability
High level of accuracy and attention to detail
Clear and confident communication skills, both written and verbal
Main Responsibilities:
Prioritising and scheduling works in line with system requirements
Coordinating jobs based on engineer location, availability and qualifications
Responding promptly to emergency callouts and meeting SLA requirements
Managing queries arising from scheduled works and escalating where necessary
Providing engineers with clear instructions to minimise repeat visits
Ensuring customers receive all relevant information relating to their works
Handling incoming customer calls and directing enquiries appropriately
Completing and updating Excel spreadsheets
Assisting with reception duties, including greeting visitors and answering calls
Updating the company system and ensuring timely invoicing of completed works
Salary description
£14.50 - £15.00 per hour