My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.
Key responsibilities of the IT Support Engineer:
- Provide 1st and 2nd line support across the business.
- Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
IT Support Engineer Experience/Technologies:
- Understanding of Windows 10/11 operating system – Administration and support
- Microsoft Stack including Office 365 and Intune – Administration and support
- Active Directory – Administration and management
- Using ticketing system to respond to portal requests – User support
- Communication and interpersonal skills.
The successful IT Support Engineer candidate will be commutable 5 days a week to Dereham.
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Salary description
£150.00 - £200.00 per day