You'll be responsible for coordinating repairs casework, liaising with contractors, and making sure urgent issues are resolved quickly and effect#ively.
The Role
·Monitor the housing repairs inbox and manage a wide range of repair-related enquiries.
·Raise purchase orders using NEC and Business World systems and process invoices promptly.
·Act as a first point of contact for tenants, calling residents to arrange inspections, provide updates, and resolve queries.
·Monitor live chat with the maintenance contractor (CARDO), dealing with issues such as access, contact details, and urgent requests.
·Provide contractors with key documentation including asbestos surveys and other compliance-related information.
·Collate and submit disrepair case information to the legal team.
·Raise and coordinate inspections for surveyors, ensuring residents are fully informed.
·Cover the evening rota alongside a designated manager, responding to emergency repair issues (with occasional commitments after 5pm).
·Submit out-of-hours repair reports to contractors.
·Work closely with internal housing teams and external contractors to ensure repairs are completed to a high standard and within agreed timescales.
Key Requirements
·Strong background in housing repairs, maintenance, or compliance roles.
·Experience managing repair casework, including disrepair claims and legal submissions.
·Confident using housing IT systems such as NEC and Business World.
·Excellent communication skills, with the ability to explain repairs processes clearly to residents and contractors.
·Strong organisational skills with the ability to prioritise in a high-volume environment.
·Customer-focused approach, ensuring residents receive clear, timely, and professional service.
What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Salary description
£23.00 - £27.00 per hour