£32,136 per annum
Aylesbury, Buckinghamshire - Hybrid
Full Time
Temporary until 25th November 2027
We’re excited to announce that we’re recruiting for a fantastic Customer Services Advisor to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!
About the role…
As Customer Services Advisor you will play a key role in delivering an excellent experience to residents, applicants, and partners across our housing services.
You will deliver responsive, empathetic front‑line service across a range of channels. You will use multiple IT systems to manage enquiries, update records and support effective service delivery, while working proactively to improve processes and the customer experience.
Working collaboratively with colleagues across housing, repairs, finance and other teams you will contribute to a supportive and reliable team environment. This role requires accuracy, flexibility and a commitment to following policies and maintaining compliance with housing regulations.
About you
We are looking for a Customer Services professional with confidence in using a wide range of IT systems, strong communication skills and a genuine commitment to providing responsive, high‑quality support.
You will be comfortable learning new systems quickly and using technology to manage information efficiently and accurately.
A strong team player you will build positive, effective working relationships and bring a customer‑focused, calm and solution‑driven approach to your work. You will be willing to take ownership, show initiative and actively contribute to continuous improvement, helping to enhance services and deliver the best possible experience for our customers.
The role offers a blended working style with a mix of remote, site and office working. If you’re open minded, compassionate and want to learn more about a career in our Customer Service team, we’d love to hear from you!
For more information, please refer to the attached job description.
About us
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
The benefits
* Flexible working
* Pension contributions
* Cycle to work scheme
* Health Cash Plan
* Generous Holiday Allowance
* Annual Social Events
In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you
We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!
The closing date for applications will be 18th May 2026, but we might close it early if we find the right person before this date
Salary description
£32136.00 - £32136.00 per year