The Customer Service Advisor will be responding to customer queries from shareholders and employees (or their appointed representative) via telephone calls whilst ensuring they receive an exceptional level of customer service.
Client Details
MUFG Pension & Market Services is committed to delivering high-quality financial services and exceptional customer experiences. The successful candidates will play a key role in supporting clients, ensuring enquiries are handled efficiently and in line with the organisation's high standards of service.
Description
Handle customer enquiries via phone, email, and other communication channels in a professional and efficient manner
Provide accurate information on products and services, resolving client queries promptly and effectively
Record and maintain detailed, accurate logs of all customer interactions within internal systems
Collaborate with internal teams to ensure the timely and seamless resolution of customer issues
Identify opportunities to enhance customer satisfaction and contribute ideas to improve service delivery
Maintain a strong understanding of MUFG Pension & Market Services policies and procedures to ensure accurate guidance is provided
Support team objectives and contribute to the achievement of departmental targets
Consistently uphold the high standards of customer service expected at MUFG Pension & Market Services
Maintain a high level of accuracy in all tasks, ensuring data and outputs are error-free and compliant with standards.
Profile
A successful Customer Service Advisor should have:
Previous experience in a customer service or telephony position.
Strong communication and interpersonal skills to handle client interactions effectively.
Proficiency in using customer management systems and standard office software.
A detail-oriented approach to logging and resolving customer queries.
Ability to work in a fast-paced environment and manage multiple priorities.
A proactive attitude towards problem-solving and improving customer satisfaction.Due to project needs, we can only accept candidates with no notice period or upcoming leave affecting the two-week training.
Please note that candidates must be able to pass DBS and credit checks to be successful.
Please also note this role is fully on-site (5 days in office, Mon - Fri)
Job Offer
Great rates of pay.
Central office location.
The chance to work within a supportive and structured environment in Leeds.
Opportunities to gain valuable experience in the financial services industry
Salary description
£13.68 - £14.26 per hour