Housing Professional

Allocations Officer
Slough
Contract
£19.32 per hour
Our client is looking for an experienced is looking for an Allocations Officer
Hybrid - 2 days per week required in the office
To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing.
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Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers
Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council’s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs.
Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system.
This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation.
Understand and work in accordance with legislation and Slough’s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response.
To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council’s Housing Allocations Policy is implemented
To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected
To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison
Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order
Experience of working in a pressurised customer service environment and with vulnerable customers.
Working effectively with a range of professional staff and external agencies.
Maintaining computerised information management systems.
Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and
Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally.
Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts.
Knowledge of repairs issues to ensure that properties meet required standards
Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers.
Knowledge of data protection legislation, especially relating to customer records.
Knowledge of equal opportunities legislation and policy.
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The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer