What the Job Will Be Doing
* Managing tenancies within Temporary Accommodation, ensuring a high-quality and customer-focused housing management service
* Completing pre-tenancy checks, risk assessments and regular tenancy reviews, including six-weekly and long-term tenancy reviews
* Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services
* Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt
* Handling anti-social behaviour cases and tenancy breaches in line with policies and procedures
* Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards
* Managing void turnaround processes to ensure properties are re-let efficiently
* Working collaboratively with internal teams and external agencies to deliver a seamless service
* Representing the organisation at court hearings and external meetings where required
* Engaging with residents and supporting community involvement initiatives
* Ensuring compliance with housing legislation, regulatory standards and organisational policies
* Supporting business continuity and emergency response where required, including occasional out-of-hours work
What You Will Need
* Experience in tenancy management within Temporary Accommodation or a similar housing setting
* Experience working with vulnerable individuals and managing complex cases
* Proven experience managing rent arrears and supporting income recovery
* Strong knowledge of housing legislation and tenancy management practices
* Excellent communication, negotiation and problem-solving skills
* Ability to manage a varied caseload and work independently
* Strong organisational and IT skills, including experience using housing management systems
* Full UK driving licence and access to a vehicle
Salary description
£200.00 - £220.00 per day