Telesales Team Leader

We are recruiting an experienced Telesales Team Leader to join a fast-paced sales environment. This is a key leadership role focused on driving telesales performance, appointment generation, KPI achievement and team development within a high-volume inbound and outbound sales operation.

This role suits someone with experience in sales leadership, telesales supervision, inside sales or team management who thrives in a target-driven environment.

We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity for an experienced sales leader looking to drive performance and maximise earning potential.

About the RoleLead and support a Telesales Team focused on converting inbound and outbound enquiries into qualified appointments for the New Business team. You’ll drive daily performance, support operational delivery, and ensure consistent achievement of sales targets.

Key Responsibilities

Lead and support a telesales team within a high-volume sales environment
Drive team performance to deliver consistent, high-quality appointment generation
Coach, develop and support individuals through ongoing performance management
Set, monitor and deliver KPIs and sales targets in line with business objectives
Monitor performance trends, identify gaps, and implement improvements
Support lead generation activity and ensure accurate qualification of opportunities
Maximise CRM usage for accurate data, tracking and reporting. Provide clear performance updates and insights to stakeholders
Support process improvement and operational efficiency across the team
Assist with recruitment, onboarding and training of new starters
Manage resource planning and attendance to ensure adequate team cover
Maintain product and industry knowledge to support team performance. Ensure compliance with company policies and procedures
Benefits
Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

Proven experience in a team leadership or supervisory role
Ability to manage, motivate and develop a team to achieve performance targets
Experience in coaching individuals to improve performance and results
Strong communication skills with the ability to adapt style for different audiences
Ability to prioritise, organise and manage multiple workloads effectively
Confident influencing skills at the colleague and stakeholder level
Strong relationship-building skills across internal teams and clients
Analytical mindset with the ability to interpret data and draw meaningful insights
Competent in using CRM systems and MS Office (experience with WCMS and MaxContact desirable)
Knowledge of the postal, parcel or fulfilment industry is advantageous

Additional Information

Occasional UK travel may be required
Full UK driving licence required