Logistics Administrator

We are recruiting for a Logistics Administrator to join a busy and growing operations team based in Hedge End. This is a fantastic opportunity for someone with strong organisational skills and a customer-focused mindset to support the coordination of deliveries, logistics planning and operational processes within a fast-paced environment. As Logistics Administrator, you will play a key role in organising customer deliveries, coordinating with internal teams and external partners, and ensuring smooth end-to-end logistics operations. You will be responsible for managing delivery bookings, handling customer queries and ensuring accurate data is maintained across internal systems.

Key Responsibilities

Coordinate and confirm customer deliveries via phone, email and online systems
Manage delivery bookings in line with customer requirements and processes
Handle customer and internal enquiries relating to delivery schedules and logistics
Resolve delivery issues and ensure a high level of customer service at all times
Maintain accurate records of delivery schedules, routes and booking information
Liaise with internal teams to ensure timely order processing and dispatch
Communicate with logistics partners to ensure successful and efficient deliveries
Support wider logistics and operational tasks including reporting and data management
Review and validate freight and delivery data to ensure accuracy

Skills & Experience

Previous experience in administration, logistics, customer service or operations
Strong organisational skills with the ability to manage multiple tasks
Excellent attention to detail and accuracy
Confident communicator, both written and verbal
Ability to work in a fast-paced, deadline-driven environment
Strong IT skills, including Microsoft Excel
Experience working with ERP systems desirable
Experience within a logistics, warehouse or supply chain environment
Positive, proactive and team-oriented approach
Customer-focused with a commitment to delivering excellent service
Able to prioritise workload and remain calm under pressure

Salary & Benefits

£25,000 salary
Hybrid working (3 days office / 2 days home)
25 days holiday + bank holidays
Company pension
Private healthcare plans
Life assurance
On-site parking
Additional employee benefits and wellbeing support