Internal Sales Administrator

Internal Sales Administrator
Location: Alcester (Office Based)
Salary: £26,000 - £30,000 (Depending on Experience)
Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm

An excellent opportunity has arisen to join a well-established and growing manufacturing business based in Alcester. The company operates within a fast-paced, customer-focused environment, supplying products to a wide range of industries.
They are now looking for a proactive and organised Internal Sales Administrator to support the sales team and ensure a smooth and efficient order process from enquiry through to delivery.

The Role
As an Internal Sales Administrator, you will play a key role in supporting customers and the wider sales function. Responsibilities will include:

Processing customer orders accurately and efficiently
Preparing and issuing quotations in line with customer requirements
Managing inbound enquiries via phone and email
Liaising with customers to provide updates on orders, deliveries, and lead times
Coordinating with production and logistics teams to ensure timely fulfilment
Maintaining and updating customer records and internal systems
Handling any customer queries or issues in a professional and timely manner
Supporting the sales team with administrative duties and reporting
Building strong relationships with customers to ensure a high level of service
About You
The successful candidate will:

Have previous experience in a sales administration, customer service, or internal sales role
Be highly organised with strong attention to detail
Have excellent communication skills, both written and verbal
Be confident working in a fast-paced, team-oriented environment
Be IT literate and comfortable using internal systems and Microsoft Office
Have a proactive and positive approach to problem-solving